Frequently Asked Questions
Logging In and User SettingsLink to this section
- How do I log in?
Use the DirectEdit link to log into OU Campus. This link appears on every page of your website, usually disguised as the "Last Updated" date or copyright symbol at the bottom of the page. Click this link to log into OU Campus and directly edit that page.
- How do I change my password?
Your password is set in your user settings.* Access your user settings by hovering over your name and icon in the top navigation bar, next to the Help icon, and clicking Settings.
If you've forgotten your password, reset it from the main log-in screen.
*If your institution uses a single sign-on service for authentication, such as CAS, LDAP, or Shibboleth, then your password must changed through that system.
- How do I know what user level I am?
Your user level determines what features of OU Campus you have available to, and is set in your user settings. Access your user settings by hovering over your name and icon in the top navigation bar, next to the Help icon, and clicking Settings. Scroll down to Restrictions to view your user level.
- Why am I getting a connection error saying OU Campus pages can't be displayed?
For our SaaS customers, we've made changes to secure communications between OU Campus and the web browser. We've deprecated Transport Layer Security (TLS) 1.0/1.1 to defend against potential security weaknesses.
None of our officially supported browsers are affected by this change though OU Campus users with older browsers may have a connection issue. If you are experiencing issues, try switching to an updated version of your web browser.
Making and Editing PagesLink to this section
- How do I make a new page?
- Navigate to Content > Pages.
- Click the green +New button in the top-right corner.
- Choose the type of page to be created.
- Fill out the New Page information.
- Click Create.
- Why aren't my images showing up on the page?
Newly-uploaded images must also be published before they become visible on pages.
- Can I edit images for gallery assets?
Image gallery assets upload images directly from your computer to the live website when created, so any images you want to use must be edited before uploading them to the asset.
- How do I edit page parameters?
While a page is checked out, click Properties in the page options toolbar. Select "Parameters" from the left-hand menu, and edit the fields as necessary.
- How do I add an image or video to a page?
- How do I embed a third-party widget (such as a Twitter feed) on a page?
While a page is checked out, open an editable region and click the Source Code ( or ) button. Paste the embed code into the source code where you want it to display. Save and publish your changes. Alternatively, if you want the feed to be placed on multiple pages, make a source code asset containing the embed code.
- I was working on a page and my computer crashed/I got logged out and I lost my work!
The autodraft button ( or ) restores any changes made in the past twenty minutes.
- How do I link to another page or PDF?
While editing a page in the editable region, highlight the text you want to turn into a link. Click on the Insert/Edit Link button ( or ) in the toolbar. Use the file chooser to pick the page or document you want to link to, or paste the page URL in the "Source" field.
- Where can I view all broken links?
The Broken Pages report shows all links on content you have access to that require fixing.
- How do I publish a page?
There are two ways to publish pages:
- In Content > Pages, hover over the page and select Publish > Publish.
- While viewing or editing a page, click the green Publish button.
Then you can run final checks on the page, before publishing by selecting the Publish button.
If you don't have permission to publish, you'll see the Submit button instead. This means you have to submit the page to another user for approval, and they can choose to publish it.
- How do I delete/recycle a page?
By default, only users levels 8 through 10 can recycle pages, though other users can be granted permission.
In Content > Pages, locate the page you want to get rid of, hover over it, and select File > Move to Recycle Bin. Should you have dependency manager turned on, you'll see a list of all pages that link to the page you want to recycle, and will therefore have broken links once that page is removed. Select "Move to Recycle Bin" to confirm the recycle. Recycled pages can either be restored or permanently deleted from the recycle bin.
Deleting a folder with files inside permanently deletes those files. We recommend first recycling the files, and then deleting the empty folder.
- How do I restore deleted items?
If you have access, navigate to Content > Recycle Bin. Hover over a file and select "Restore."
If you need to restore a page that was deleted from the production server but still exists on staging, republish the page.
Gadgets and Reusable ContentLink to this section
- Why can I only see some gadgets sometimes?
Some gadgets are context-specific, meaning they only appear when viewing a page or inside an editable region. For example, the YouTube Gadget, which quickly finds and inserts a video from YouTube onto a page, can only be used while editing a page, and therefore does not need to appear in any other situation.
- How do I add a new module or gadget?
All modules and gadgets are available under Add-Ons > Marketplace. Users can request that modules and gadgets be added, while administrators can directly add gadgets, or contact our sales team about purchasing modules.
- What is the difference between assets, snippets, and components?
Each of these are a different kind of reusable content. Assets are managed from one central location and added onto pages; when the original asset is changed, those edits are reflected on every page containing the asset as well. Snippets are pre-written code blocks that are inserted into pages and become part of the page, and do not change when the original snippet does. Components are forms that are placed on pages; when a content editor fills out the form fields, that content is placed in the component source code to be displayed on the page.
Access and WorkflowLink to this section
- Where do I view my workflow?
Your workflow is all the pages that are either submitted to you for approval or that you submitted to another user. View it from Dashboard > Workflow.
- What is recursive modification?
If you choose to recursively modify the settings for a folder, those settings are also applied to every file currently existing inside the folder, as well as any created in the future. Otherwise, the settings only affect new files.
- How do I create a new user?
Only level 10 users can create new users.
- Navigate to Setup > Users.
- Click the green +New button in the top-right corner.
- Fill out the user information and click Create.
- How do I decide who can edit pages and folders?
Pages and folders have access settings that can be modified. Open these by navigating to Content > Pages, hovering over the page or folder, and selecting Edit > Access. In the access settings, choose the group of users that will have access to the page or folder.
Only level 8, 9, and 10 users can modify access settings.
- How do I make a new template?
The templates that are used to make new pages are a combination of three files - the XSL design of the page (TMPL), the form that users fill out when making a new page (TCF), and an image icon for the template. Making a new template requires creating a new TMPL file at the very least.
OU Campus UpdatesLink to this section
- OU Campus updated and is now performing strangely/I can't see the update.Clear your browser cache. If strange behavior continues, contact our helpdesk.
- Will there be any website downtime when OU Campus updates?There is no website downtime with the installation of an update or new release of OU Campus. Because OU Campus operates independently from your production website, changes made to OU Campus will not affect your live website.
- When's the next update?Check out our updates page for more information on any recent or scheduled releases.