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Logging In

Q: I forgot my password.

Use the "Reset Password" link to request a new one.

The log-in screen shows a field for name and password. An orange arrow points to a "Reset Password" link underneath.

An email is sent to the email address in your user settings, which includes a link to reset your password.

This only works if your implementation is not using a third-party authentication method (LDAP, CAS, Shibboleth). If you are having password trouble and one of those is in use, contact an administrator at your institution for assistance.

Administrators: Also verify the active authentication method (LDAP, CAS, Shibboleth) and insure that the account has been properly activated.

Q: I've been locked out for too many incorrect login attempts.

Your account needs to be unlocked by an administrator. Contact an administrator at your institution for assistance.

Administrators: Users can be unlocked from Setup > Users.

Q: I was editing a page and got a system error, saying the page or file can't be found.

OU Campus' authentication is session-based, and it is possible for a session to lose its validity. This may be remedied by closing the browser, restarting the browser, and logging in again. If the problem persists, it may be required to contact a system administrator.

Q: OU Campus keeps logging me out, saying the session has expired. What's happening?

There is a thirty-minute timeout on inactivity in OU Campus. If the server can't sense any browser activity in thirty minutes, then the session is dropped. If you have an OU Campus session open in a browser, your OU Campus session is kept alive through a "heartbeat" call every fifteen minutes. Anything that sleeps the browser or computer kills the heartbeat. If the browser tab that is the OU Campus session is no longer the frontmost tab, the browser places that tab in a suspended state, and the heartbeat call is not sent to the server. If this misses two heartbeats (thirty minutes go by) then the session is dropped.

The best way to avoid getting this error is to keep OU Campus open in its own browser window with no other tabs. OU Campus is kept active as long as this window is open. Any normal user activity in OU Campus (except using gadgets) sends the heartbeat signal, and the thirty-minute activity timer is reset. If you have OU Campus frontmost in a browser, and leave it open all day (no computer sleep), then the session is kept active.

Q: I logged into a page via DirectEdit but it says I don't have permission to read it.

This means you don't have access to editing that page. Log into OU Campus via DirectEdit on another page.

Q: I tried to log in and got the message "Site record could not be found."

You can only be logged in to one OU Campus account at a time. If you need to be logged into more than one account simultaneously, use a different browser program, or open an incognito window.

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