Q: Some parts of my page don't show up in Preview.
Because of the decoupled nature of OU Campus, elements that exist only on the live website server don't appear on OU Campus pages on staging. This means that server-side code elements, such as news and events feeds, some types of navigation, or course and program lists, don't appear in Preview or Edit mode of a page.
Q: Embedding a YouTube video isn't working properly.
If you embed a YouTube video on a page by taking the embed code YouTube provides and pasting it into the source code of a page, you might encounter an error where the page cannot be edited. This is caused by the default YouTube embed code being empty between the
</iframe> elements, which causes errors in OU Campus.
The recommended course of action for embedding videos is to do it through OU Campus' Insert/Edit Video tool in the WYSIWYG editor by pasting in the URL of the video. However, if you are using the embed code provided by YouTube, it can be fixed by adding an
</iframe> elements. Or alternatively, add in a comment. The value in between the starting and closing
<iframe> elements prevents an empty iframe, which is what caused the error initially.
Q: I added an image to a page, but it's not showing up in Preview.
After being uploaded, images must also be published before they appear on page preview and on the live website.
Q: I replaced one image with another, but now the image appears stretched or squashed.
The new image is taking on the dimensions of the old one. To resolve the issue, try one or more of the following:
- Edit the image (either by right-clicking and selecting "Insert/Edit Image" from the menu, or clicking and selecting the Insert/Edit Image icon ( or ) in the toolbar. Clear any specified dimensions and click "OK."
- Clear your cache or do a hard refresh of the page.
- Re-select the image via the Insert/Edit Image file chooser.
If all else fails, delete the original image and re-add it to the page.
Q: The Cut/Copy/Paste buttons in the toolbar don't work.
Most modern web browsers block copy/paste abilities in toolbars. Use keyboard shortcuts instead.
Q: I don't have a certain button or option in my toolbar.
Administrators can create custom toolbars that limit which editing options are available, and assign these toolbars to users and folders. Some file and content types also use a pared-down toolbar.
Q: I can't access the source code of a page.
Most users don't have permission to edit page source code. Users levels 1 through 8 can be granted permission, but it is turned off by default in their user settings. The page must also be checked out for the source code option to appear.
Q: I'm getting an error that says "System error: props file not found."
Props files exist on a per-section basis and handle a variety of settings for the section, depending on how they were implemented: everything from breadcrumb titles or other content to potentially color schemes.
If you encounter this error message, it is because the page or file is trying pull a value from a
_props.pcf file that it cannot locate, whether because the file has been renamed, moved, deleted, or not published yet. To solve the problem, try:
- Publishing the
_props.pcffile in the folder, if it exists.
- If it does not, create a new one. The easiest way to do this is by creating a new section (from Content > Pages, click the green +New button and select the appropriate template for a new section). A props file should automatically be generated. Move it into the folder that is missing the props file, and delete the extraneous section.
- If this still doesn't work, you may need to do some digging in your XSL to find out how and where the _props file is being pulled in. Reference the developer notes for your implementation, or reach out to our team for additional help.
Q: My page says "TRANSFORM_ERROR" or something similar!
There's an error with the source code of the page that prevents OU Campus from rendering it. Check the error message for the type and location of the problem.
Q: How do I link to a page I can't access?
When inserting a link onto a page, you might want to link to a page that you don't have access to in OU Campus. This can be circumvented by linking to the page on the live website (production server), rather than staging.
While choosing a file to link to, in the upper right-hand corner of the filechooser box, use the dropdown to switch from "Staging" to "Production."
Locate the file that you want to link to, and proceed as normal.
Links chosen in this way are still managed via dependency manager, should that be on for your account.
Q: I restored a page I recycled, but links to it are still broken.
When a file is restored, it generates a new dependency tag and any links pointing to the old tag must be updated.
Q: I was logged out/lost connection/left a page while editing and lost what I was working on.
If you were editing page content in an editable region, use the Auto-Draft ()/Restore Last Draft () icon to restore content lost up to twenty minutes ago.
Alternatively, if the tab you were working in is still up, open the same OU Campus site in another tab and log in there. Your credentials cover the first tab as well, and you can save your work and continue editing as normal.