Contacting Support

Where To Contact

You can contact the OmniUpdate support team at the following places:

Phone: 800-362-2605 x201
Email: support@omniupdate.com

Hours

The support team is available by phone during the following hours:

Pacific Time	Mountain Time	Central Time	Eastern Time
6:00 AM - 6:00 PM	7:00 AM - 7:00 PM	8:00 AM - 8:00 PM	9:00 AM - 9:00 PM

However, many of our team members do check their email from home, so you may get a response to your email outside those hours.

Response Time

OmniUpdate promises 24-hour response time; you will receive a response to your support request within one full day of it having been received, whether it was sent received via phone or email. You will often receive a response even more quickly than this, as our team prides itself on speedy delivery of service. However, please remember to allow the full twenty-four hours before contacting Support again.

Please note that said response will not necessarily include a resolution to your problem. Although the problem may be one that is quickly and easily fixed and closed, most initial communication will contain information as to when the issue might be resolved.

Additional Information

For more information, see the link(s) below.

Frequently Asked Questions - Questions that are often asked as to how best to communicate with the support team.