FAQ's & Troubleshooting

Basic Editing


 

How do I insert images from other sites?

While in the WYSIWYG editor mode, click on the "Insert/edit image" icon.Insert Image Icon A dialog window appears with a field label of "External Image" type or paste the image URL and click the "Load" button. The image will appear in the preview window. Complete the "Alternate Text" field and click the "Insert" button.

 

How do I link to pages on other websites?

While in the WYSIWYG editor mode, select an image or some text that you wish to create as a link. Click the "Insert/edit link" icon.Create or Modify Link Icon A dialogue window appears with a field label of "URL" type or paste the page URL and click the "Insert Link" button.

 

How do I insert special characters?

While in the WYSIWYG editor mode, place the cursor at the location where the special character is to be inserted. Click on the "Insert custom character" icon.Special Characters Icon A dialogue window displays with available options. Click the desired special character and it will be automatically inserted on the page.

 

How do I back up files?

From the "Pages" tab, navigate to the file that you wish to create a back-up. Click the "Backup" icon.Backup Icon The selected file will be sent to the versioning system.

 

How do I upload files?

The ability to upload files is available for users with permission level of 6 or above. Users with permission level 8 or above have the authority to overwrite an existing file. The process begins by selecting the "Pages" tab under the "Contents" tab and performing the following procedure:

  1. Navigate to the destination directory.
  2. Click on the "Upload" button.
  3. Click on the "Browse" button.
  4. Select the file or files that are to be uploaded
  5. Select a group that will have permission to edit the uploaded editable files.
  6. If the files being uploaded are overwriting existing files the confirmation checkbox must be checked.
  7. Click on the "Submit" button.
Note: All binary files (images, documents, PDF's) are uploaded directly to the target production server. All editable files (HTML and text) are uploaded initially to the OmniUpdate staging/application server and must adhere to the approval process prior to being published to the target production server. Select the appropriate view of Staging Server or Production Server in the "Pages" tab to confirm that files have been uploaded properly. Below are a list of files that are automatically uploaded to the staging server:

.asp .aspx
.cfm
.cgi
.css
.dtd
.htm .html .jhtml .shtm .shtml .xht .xhtm .xhtml
.inc
.js
.jsp
.pcf .xml
.php
.txt
.xsl .xslt

 

How do I date/time stamp pages?

OmniUpdate will automatically add the date a page was last modified to any location on the page itself. As an option, this "date last modified" can become the direct edit entry point for authorized users. The date is actually a hyperlink that will redirect to the authentication page.

 

Why are the pages in OmniUpdate loading so slowly?

If you are asking this question, chances are that you are using Internet Explorer 6.0 or below. Although the system will still function normally, the most recent version of OmniUpdate works more smoothly and quickly with Internet Explorer 7.0+, Firefox 2+, and Safari 3+.

If you are not using Internet Explorer 6 and the "Pages" area of the "Content" tab is still loading slowly, please check the speed of your Internet connection.

 

How do I get out of the "New Page" drop-down menu?

To get out of this setup, simply click elsewhere on the screen -- anywhere outside of the box that drops down with your template options. This is the same for all other drop-down-type options in OmniUpdate: If it doesn't have a close button, and you want to get out of it, click anywhere else on the screen.

 

What is "clearing my cache" and how do I do it?

While you surf the Web, your web browser often stores copies of pages that you have visited, then brings up these stored files the next time you visit a site. This way, the browser is not being forced to load the page anew each time you visit, which takes more time than simply viewing a stored copy. This storage of pages is called a "cache". However, this cache can sometimes pose a problem to you if you need to be viewing the most updated version of a page. To be sure that you are looking at the most up-to-date version of a page rather than an older copy, you clear your browser's cache.

The method for clearing the browser cache is different for each browser. Below are listed the three most popular browsers and the processes for clearing the caches for each.

Internet Explorer 6
  1. Under the "Tools" menu, click "Internet Options". The "Internet Options" box should open to the "General" tab.
  2. On the "General" tab, in the "Temporary Internet Files" section, click the "Delete Files" button. This will delete all the files that are currently stored in your cache.
  3. Click "OK", and then click "OK" again.

Internet Explorer 7
  1. Under the "Tools" menu, click "Delete Browsing History" at the top of the menu.
  2. At the top of the window, click the "Delete Files..." button.
  3. A verification pop-up window will appear. Click "Yes" to delete the cached files.
  4. Click "Close".

Internet Explorer 8
  1. Under the "Tools" menu, click "Delete Browsing History" at the top of the menu or press Ctrl+Shift+Del on your keyboard.
  2. Uncheck all of the boxes except for the top two, "Preserve Favorites Website Data" and "Temporary Internet Files"
  3. Click on the "Delete..." button.

Firefox
  1. Under the "Tools" menu, click "Clear Private Data..." or press Ctrl+Shift+Del on your keyboard.
  2. In the pop-up menu that appears, uncheck each box except for the "Cache" checkbox.
  3. Click the "Clear Private Data Now" button.

 

 Setup


 

How many web pages are there within OmniUpdate folders on your server?

To obtain that information, export the site using the Export Feature (Setup tab > Sites > Export). Right-click that folder the select "properties". A pop-up window will appear and in it you will see the properties on the folder such as: 16.2MB on Disk; 671 Files; 179 Folders.

 

How do I replace something across my entire site?

Please see this search & replace documentation for the answer to this question.

 

What is a good regex to use when restricting file naming?

One example of a good regex is as follows:

The above regex basically says: "Allow only lower-case letters, numbers, periods, underscores, and dashes."

You can remove any of the elements from within the brackets to restrict file naming even further. For instance, if you want users to only be able to use letters, numbers, and periods (it is important to always allow periods so that users can add the file extension -- .html, for instance), then your regex could look like this:

This allows only letters, numbers, and periods.

To learn more about regexs in OmniUpdate, click here. To learn more about regexs in general, including how they are formed and how to make your own, visit regular-expressions.info.

 

 Troubleshooting FAQs


 

Logging In/General:


I found the login screen, and though I'm absolutely sure my username and password are correct, I can't get in.

You may need to have your password reset. Contact your system administrator for assistance.


Everything I try, I get a "Sorry, the request could not be completed!" What's the deal?

OmniUpdate's authentication is session-based, and apparently your session is no longer valid. Simply close all of your browser's windows, and try logging in again. If the problem persists, please contact your system administrator.


 

Page Access:


I try to check out a page, but it says that I can't because somebody else already has it checked out - how do I get it from them?

There are two ways to get a page back from a user that has a page checked out. First, you can ask them to check the page back in by clicking on their name, where you'll be prompted to send them a message. Or, if the person is unavailable (on vacation, etc) you can ask your system administrator to release the page.


I want to edit a page, or navigate to a folder, but it's not a link - I can't click it to edit it or move into it. How do I get in to edit the page, or browse through that directory? (This also applies to those getting Access Denied when trying to edit a particular region.)

Pages are listed but do not become links for Level 4-8 users who do not have permission to edit the page. To fix this, ask your administrator for access to the page or directory. Levels 0-3 should not have this problem, as they only see what they're allowed to edit. Levels 9 & 10 ignore page access permissions.

 

Page Editing:


When I attempt to insert an image or link, I get an error.

Most likely, this is a problem with either your site setup, or your production server. Contact your system administrator to fix this.


 

Pages Tab:


I clicked on the Pages Tab, and it says "Sorry, an error occurred while processing the request! Please try again" in big red lettering. What's causing this?

This problem usually occurs when a site is first being set up. This happens when OmniUpdate has trouble accessing the staging server for your site. You can have this fixed by having your system administrator contact OmniUpdate Support.


 

Page Publishing:


Normally, I can click Publish and a page I've been working on goes live right away. However, I'm only being presented with a box to send the file to another user. What am I doing wrong?

Most likely, nothing. Not only can users be required to have their pages approved, but other pages as well. This is the most likely scenario. Send the page off to your approver using the dialogue box presented, and they'll let you know (using OmniUpdate) whether or not the page was approved.


 

Directories


I renamed directories using my FTP access, and now OmniUpdate doesn't recognize the folder as clickable!

This happens when you rename directories via staging server FTP access because OmniUpdate's database cannot detect the change you've made through FTP. To make OmniUpdate recognize the folders/files again, follow these steps:

  1. Log in to the affected account/site.

  2. Once you're in OmniUpdate, look at the URL in the address bar at the top of your browser window. Find the part of the URL that says "&site=SOMETHING". Copy the "something" part.

  3. Open a new window or tab and paste in the following URL, adjusting the "SOMETHING" to match that in the previous step:
    http://www.omniupdate.com/servlet/OX/dbpathfix?site=SOMETHING

  4. Now, hit "Enter" (this may take a moment to several minutes depending upon the number of files in the site).

  5. A response of "OK" means the operation was complete; go back into OmniUpdate and see if your problem has been resolved. If it has not, contact Support.